Outback Sounds
FAQs
#GENERAL EVENT INFORMATION
Where is the event taking place?
Outback Sounds is taking place at the Charleville Showgrounds on Partride St, Charleville .
What is Outback Sounds?
Outback Sounds will transform the Charleville Showgrounds into an outback oasis, where the spirit of music, arts, food and community bursts to life. To start Outback Sounds with a bang, we've mustered a star-studded line-up featuring a plethora of Australia's most loved musos.
Renowned indie-rock heroes Ball Park Music are leading the charge, alongside distinguished alt-rock luminary and Something For Kate frontman Paul Dempsey. In tow are folk sensations Pierce Brothers, country-pop rising star Taylor Moss and alt-country powerhouse Tori Forsyth, ensuring there's a tune for everyone to tap their boots to.
In between sets, have a squizz at the plethora of market stalls hosted by local vendors and discover a treasure trove of goodies ripe for the picking. And when your taste buds beckon, bog in to delicious eats from the diverse array of food stalls scattered throughout the site.
Outback Sounds isn't just a festival; it's a celebration of music, creativity and the warm spirit of community, all set against the stunning backdrop of the Queensland outback.
Where can I purchase tickets?
Tickets to Outback Sounds can be booked via Moshtix via the link below.
If you require assistance and/or prefer to make your booking over the phone, please call 07 3010 6600 on Monday - Friday between 9am - 5pm.
Is it an all-ages event?
Yes, Outback Sounds is an all ages event.
Do I need a ticket to attend?
Yes, every person attending the event will need to purchase a ticket. You can purchase tickets via Moshtix using the link below.
What are the running times?
The festival gates open at 1:30pm with our first act starting at 2:15pm. The event is due to finish at 9pm.
Full set list to be released closer to the event.
What should I bring?
Be prepared to present tickets (digital or printed) at the gates.
This is an outdoor event so please prepare for all weather conditions. Dont worry, we will keep you up to date on the forecast!
Please check out our banned item list here for all things to leave at home.
What is NOT allowed at the event?
As a licensed event BYO Alcohol is strictly prohibited. BYO food is strictly prohibited.
Check out our prohibited items list to get prepped for the day.
Is seating provided at the event?
There will be scattered seating throughout the event. Patrons are also able to bring their own camp chairs (subject to a security search at event entry). Chairs will not be permitted in some event areas for safety reasons.
What if it rains?
The show will proceed with light rain. In the event of heavy rain or storm during event time, the show may be delayed. Bring a rain poncho!
Please note umbrellas are not permitted
Can I camp?
Outback Sounds does not have any camping options available. Check out the local camp grounds and accommodation providers in Charleville.
Will there be ATMs?
There will be no ATMs within the event site. If cash is required please use Charleville Town ATMs located close to the event.
Both Cash and Card payments are accepted at the event.
Will there be lockers to store my things?
No lockers or coat check is available on site.
Can I bring my pet?
Pets (with the exception of registered assistance animals) are strictly prohibited. Please contact our team to let us know if you are bringing a registered assistance animal.
#ACCESSIBILITY
Is accessible parking available?
Limited parking is available for patrons with access needs. Reach out to our team using the form linked below and we'll assist as best we can.
Is the event wheelchair accessible?
Yes, however please note the event is outdoors and the ground is unsealed and grassed in areas.
Will there be Accessible Seating or dedicated viewing area?
There will be an allocated area for patrons with access needs on the lawns. This will be signed on the day. Please note there will be limited shade in these areas.
How do I book a Companion ticket?
Companion Cardholders are eligible for one free Companion Ticket in addition to their event entry ticket.
If you require assistance in booking your companion ticket, please request access using the form below and our team can give you a call to facilitate your booking.
Are assistance animals allowed?
Yes, assistance animals are most welcome at all Qld Music Trails events. We do request that you let us know in advance via the form below so we can notify our front of house teams.
Will there be AUSLAN interpreters?
Yes, Outback Sounds will have AUSLAN interpreters at the main stage.
I have other accessibility concerns. Who can I contact?
Please reach out to our team to discuss any questions or concerns you might have about access to the event - we're here to help! Contact us at ticketing@qldmusictrails.com or call 07 3010 6600 on Monday - Friday between 9am - 5pm.
#TRANSPORT
Where can I park?
There will on site parking available at the showgrounds and racecourse.
#Ticketing
Who do I contact regarding ticketing?
Please submit an event enquiry form below with as much detail as possible.
Alternatively you can call the QMF head office on 07 3010 6600 on Monday - Friday between 9am - 5pm.
What are the terms and conditions of entry?
Please read the terms and conditions of site entry, and the Moshtix User Agreement.
How will I receive my tickets?
Tickets will be emailed to the nominated email address provided during booking. If you have not received your ticket please check your spam / junk folders
I haven't received my email confirmation/ticket — what do I do?
In the first instance, check your Junk/Spam inbox for lost emails. If you require your ticket to be re-sent please action this directly through Moshtix.
If you still can't find your tickets, please submit an event enquiry form with us below with as much detail as possible and we'll help as much as we can.
I can no longer attend the event. What are my options?
If an event has been postponed and you can no longer attend you are eligible for a full refund. Ticketholders will be informed on how to proceed via email.
Australian Consumer Law does not require a refund or other remedy to be provided to ticketholders if they cannot attend an event because a government directive requires them to self-isolate, for example, because they have contracted COVID-19 or are a close contact.
If you can no longer attend due to other reasons (including a COVID-related directive requiring your to self-isolate), you may not be eligible for a refund.
Instead, you can:
Secure Tickets
If you upgraded your booking at point of purchase with Secure Tickets you may be eligible for a refund. Details here show how to request a refund. Full details on eligibility can be found in the Secure Ticket Terms and Conditions.
Reissue Your Tickets
This will allow you to re-issue and change the name on your tickets to someone else.
1. Log in to your Moshtix account.
2. Select the 'Manage Tickets' option on the upper right hand side, select the Reissue option, and follow the prompts to enter the new attendee’s details.
3. Once the transaction has been approved, the Reissued tickets will be sent via email to pass on.
Re-sell Your Tickets
This allows you to put your tickets at back into the pool for sale to interested patrons.
1. Login to your Moshtix account and click 'Manage Tickets'
2. Click 'Re-sell' and select all the tickets you wish to be placed on the resale facility
3. Lastly, click 'List Ticket for Resale'. There is a $5 fee for this option.
The option to put your ticket up for resale is at the sole discretion of the event organiser and not all events may be eligible for resale.
Can I get a refund on my ticket?
As per the Terms and Conditions agreed to at purchase and the Live Performance Australia Industry Code, there are no refunds unless the event is postponed/cancelled due to weather or changes to COVID protocols as guided by the Queensland Government. For more information you can view our Terms & Conditions, or the LPA Ticketing Code of Practice.
If you upgraded your booking with Secure Tickets you may be eligible for a refund. Full details can be found in the Secure Ticket Terms and Conditions.
For more information, including directions on how to request a refund via Secure Tickets, visit the Moshtix support page.
Can I change the name on my tickets?
Yes! You can re-issue you ticket through your Moshtix account.
The ticket reissue facility will close at the end of online ticket sales or within 24 hours of the event start time. So, make sure you complete the below process within that window to avoid issues at the gate.
To reissue your tickets follow these short steps:
1. Log in to your Moshtix account
2. Select the 'Manage Tickets' option on the upper right hand side, select the Reissue option, and follow the prompts to enter the new attendee’s details.
3. Once the transaction has been approved, the Reissued tickets will be sent to you via email.
I want to sell/buy a ticket through a ticket resale website, will it be valid?
We are unable to verify the validity of tickets that have been purchased via an unauthorised ticket reseller.
Moshtix resale is only available for Moshtix tickets, however this feature is not available for all events.
Other resale sites such as Viagogo are not official resellers and are not endorsed by us or our venues. We retain the right to cancel tickets purchased via unauthorised ticket resellers.
Are children free?
Children under 5 receive free entry. Please purchase a free child's ticket when buying your tickets so our event organisers are aware of how many people will be attending.
Who is eligible for a concession ticket?
Available to full-time students, aged pensioners, and seniors card holders. Proof of eligibility is required when purchasing or collecting concession tickets.
Can I collect my ticket at a box office?
All tickets will be issued digitally via email or SMS. Please select your option at point of purchase. If you are having trouble retrieving your digital tickets please contact ticketing@qldmusictrails.com.
What is Secure Tickets?
Secure Tickets allow you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events. Full details can be found in the Secure Tickets Terms and Conditions.
For more information, including directions on how to request a refund via Secure Tickets, visit the Moshtix support page.